by SMART4A | 4 month 2, 2024 | Blog
Design and Application of Intelligent Customer Service Systems Many people are curious: With the increasing advancement of AI technology, can AI be used to perform customer service roles? In fact, AI does show its uniqueness in generating articles and content. However, if it were asked to write a completely new press release without any references, it would be almost impossible. For example, if you ask AI about today's weather and how to match clothes, it may provide some suggestions. This means that AI can provide a variety of suggestions and ideas, but these are just suggestions, not absolute answers. Therefore, if AI is applied to the customer service field, it can indeed provide many valuable opinions and suggestions, but we need to understand that these answers are for reference only and cannot be regarded as the final answer. Demand background for smart customer service...
