by SMART4A | 12 month 9, 2025 | Blog
Last week at a gathering, a friend who works in trade told me, "Vincent, we have a young salesperson in our company who uses AI to organize customer data, write outreach emails, and create quotations—he's three times more efficient than everyone else. But now he hardly communicates with his colleagues anymore, saying, 'Anyway, asking AI is faster than asking people.'" He then chuckled bitterly, "What's worse, seeing him like this, some other salespeople are starting to get anxious and want to learn AI too, while others are simply giving up, saying, 'AI is unreliable and will make mistakes! It often gives nonsensical answers with a straight face, so just trust it.' Now in meetings, it feels like everyone's on a different wavelength." This isn't an isolated case; it's a collective phenomenon happening now. The market is flooded with courses teaching you: "Learn AI, transform into a one-person company!", "Use ChatGPT..."
by SMART4A | 12 month 27, 2024 | Blog
In the digital age, many companies have accumulated large amounts of documents, such as meeting minutes, product manuals, research reports, customer contracts, and more. But have you ever thought that these "bunch of files" scattered in hard drives or cloud folders are not actually equivalent to a "knowledge base" that can truly bring value? Without integration, summary and application, these files can only lie quietly in the folder and cannot function. This article will take you to understand why we need to evolve from "files" to "knowledge bases" and explore in depth the differences between databases and knowledge bases, so that companies can make more effective use of their own resources. 1. First understand three concepts: database, knowledge base, and archives XNUMX. Database (Database)...
by SMART4A | 12 month 25, 2024 | Blog
Where do companies use AI? In the era of digital transformation and rapid development of AI technology, many companies are thinking about how to effectively apply AI to daily business. However, a common misunderstanding is that as long as there are several "AI tool people" in the company (perhaps out of personal interest, enthusiasm, or company assignment) who are proficient in operating AI tools and have significantly improved work efficiency, it is considered that "We have successfully introduced AI." In fact, this is just an "individual AI application" and not a true "enterprise-level AI introduction." On the surface, it seems that there is "AI capability", but the following three major problems are often hidden: Reliance on individuals, unable to continue to operate. If the "AI tool person" leaves his job, problems with the entire output process that relies on him to use AI will emerge. ...
by SMART4A | 10 month 11, 2024 | Blog
Have you ever had such troubles? When a meeting is long and has a large number of participants, recording the meeting is always a headache. If the secretary in charge happens to be on leave that day, it may not even be possible to find a replacement, making the whole process even more confusing. If there was a simple and convenient tool that could help automate meeting minutes, wouldn't it solve this problem? To be honest, now that we have entered the AI era, this kind of work can be completely handled by AI, and exclusive automated processes can be created according to needs. Furthermore, when there are to-do items, assigned tasks and due dates, these contents can be automatically linked to the To-Do list (To-Do...
by SMART4A | 8 month 14, 2024 | News
Train your own customer service and become an excellent smart helper. The annual fee for smart customer service systems on the market ranges from tens of thousands to hundreds of thousands of yuan, and often comes with restrictions on the number of messages. Not only is it expensive, but it is also difficult to use. You may face various problems. However, the most fundamental challenge is that customer service needs are changing rapidly, and it is not easy to establish a perfect system overnight. In order to help everyone not only have an in-depth understanding, but also design by themselves and save costs, we have specially launched a one-day "Smart Customer Service/Smart Assistant DIY Training Camp". Whether you are a newbie or have no programming foundation at all, our training will guide you to quickly master the core skills of building an efficient and intelligent customer service system. ...
