by SMART4A | 9 month 23, 2024 | Case Studies
Project name: Smart Assistant Calendar Reservation System Project Introduction: In this case, we implemented a smart calendar reservation system for the enterprise. Through the integration of LINE official account (OA) and Dify, managers and customers can use LINE platform for communication. The system uses AI Agent to instantly confirm available reservation times and make reservation arrangements, greatly simplifying the reservation process. Google Calendar is used as a calendar registration tool, allowing the scheduler and the scheduleee to simultaneously confirm and record each other's travel needs. The entire system not only reduces the time burden of managers, but also improves the immediacy and accuracy of appointments, significantly improving the overall customer experience. Project Manager: Elena(Smart4A...
by SMART4A | 9 month 19, 2024 | Case Studies
Project Name: Jiang Taigong Central Dojo – Smart Customer Service for Lottery and Lighting Project Introduction: Jiang Taigong Dojo is committed to providing a comprehensive automated experience, covering online ticket requesting and signing poems, order inquiries, automated customer service, and registration and payment processes. Believers can easily ask for signatures online through the system, and generate personalized signature poems based on the entered names, with exclusive instructions for interpreting the signatures, enhancing interactivity and a sense of exclusivity. Users can instantly check the lighting order status, including payment progress, by entering their name and phone number on LINE@ without waiting for a reply from manual customer service. AI Agent...
by SMART4A | 8 month 30, 2024 | Blog
In the new wave of marketing in the digital and AI era, Intelligent Marketing is becoming a key driving force in promoting innovation, personalized marketing and improving efficiency. The "First IMS Smart Marketing Summit" hosted by ADISON, a brand of VMFIVE Group, was successfully held on August 8 at the South China Bank International Conference Center. Many top domestic industry experts and technology pioneers were invited to the event to reveal how to empower marketing practices to develop more personalized and intelligent products based on the latest applications and trends in marketing fields such as generative AI, big data analysis, RMN, and automated procedures. and efficient marketing techniques. Sam, founder and CEO of VMFIVE Group, said that he was very happy to be able to participate in the first...
by SMART4A | 8 month 24, 2024 | Case Studies
Project name: Smart4A Intelligent Assistant (LINE OA) Project Manager: Vincent (Smart4A Level 5 Consultant) Project Time: Planning, design, and development are carried out simultaneously. The total project will be directly online within two weeks and will be updated on a rolling basis. Cost range: Medium-sized project (30 The following is small, 30 to 100 million is medium, and 100 million or more is large) Through LINE RichMenu, members with different identities can see exclusive directories and functions, and present corresponding services according to their scope of authority. This design allows all user management, promotion and updates to be carried out in the same official LINE account, improving overall management efficiency and user experience. Smart 4A...
by SMART4A | 8 month 15, 2024 | Blog
Smart customer service systems have become an important tool for modern enterprises to improve customer experience and efficiency. However, when choosing a suitable solution, enterprises often face a key decision: Should they set up their own customer service system, or choose to purchase a ready-made solution provided by the industry? Each option has its own unique benefits and challenges, ranging from price, flexibility, setup time, to data security, which can impact a business's final decision. This article will delve into the differences between the two solutions and help companies more clearly evaluate which smart customer service system better meets their needs when faced with this critical choice. Compare project prices and costs to build your own customer service: Like making a lunch by yourself, the materials and tools can be controlled, the cost is relatively low, and it is very cost-effective for people with limited budgets. ...
