by SMART4A | 12 month 27, 2024 | Blog
In the digital age, many companies have accumulated large amounts of documents, such as meeting minutes, product manuals, research reports, customer contracts, and more. But have you ever thought that these "bunch of files" scattered in hard drives or cloud folders are not actually equivalent to a "knowledge base" that can truly bring value? Without integration, summary and application, these files can only lie quietly in the folder and cannot function. This article will take you to understand why we need to evolve from "files" to "knowledge bases" and explore in depth the differences between databases and knowledge bases, so that companies can make more effective use of their own resources. 1. First understand three concepts: database, knowledge base, and archives XNUMX. Database (Database)...
by SMART4A | 12 month 25, 2024 | Blog
Where do companies use AI? In the era of digital transformation and rapid development of AI technology, many companies are thinking about how to effectively apply AI to daily business. However, a common misunderstanding is that as long as there are several "AI tool people" in the company (perhaps out of personal interest, enthusiasm, or company assignment) who are proficient in operating AI tools and have significantly improved work efficiency, it is considered that "We have successfully introduced AI." In fact, this is just an "individual AI application" and not a true "enterprise-level AI introduction." On the surface, it seems that there is "AI capability", but the following three major problems are often hidden: Reliance on individuals, unable to continue to operate. If the "AI tool person" leaves his job, problems with the entire output process that relies on him to use AI will emerge. ...
by SMART4A | 8 month 14, 2024 | News
Train your own customer service and become an excellent smart helper. The annual fee for smart customer service systems on the market ranges from tens of thousands to hundreds of thousands of yuan, and often comes with restrictions on the number of messages. Not only is it expensive, but it is also difficult to use. You may face various problems. However, the most fundamental challenge is that customer service needs are changing rapidly, and it is not easy to establish a perfect system overnight. In order to help everyone not only have an in-depth understanding, but also design by themselves and save costs, we have specially launched a one-day "Smart Customer Service/Smart Assistant DIY Training Camp". Whether you are a newbie or have no programming foundation at all, our training will guide you to quickly master the core skills of building an efficient and intelligent customer service system. ...
by SMART4A | 5 month 27, 2024 | Blog
When it comes to automated applications, they can be divided into two major types, referred to as two "S": Scenarios (scenario creation) and Scripts (script creation). Each of these two types has its own unique characteristics and application scenarios. The first: Agent mode (Scenarios scene creation) The Agent mode mainly connects a large number of SaaS (Software as a Service) APIs to form a smooth workflow. The core of this model is to establish interconnection between different applications to make the automation process more intelligent and efficient. Mainstream Agent mode automation tools include MAKE and Zapier. Features: Cross-platform integration: combine different...
