by SMART4A | 9 month 19, 2024 | Case Studies
Project Name: Jiang Taigong Central Dojo – Smart Customer Service for Lottery and Lighting Project Introduction: Jiang Taigong Dojo is committed to providing a comprehensive automated experience, covering online ticket requesting and signing poems, order inquiries, automated customer service, and registration and payment processes. Believers can easily ask for signatures online through the system, and generate personalized signature poems based on the entered names, with exclusive instructions for interpreting the signatures, enhancing interactivity and a sense of exclusivity. Users can instantly check the lighting order status, including payment progress, by entering their name and phone number on LINE@ without waiting for a reply from manual customer service. AI Agent...
by SMART4A | 8 month 24, 2024 | Case Studies
Project name: Smart4A Intelligent Assistant (LINE OA) Project Manager: Vincent (Smart4A Level 5 Consultant) Project Time: Planning, design, and development are carried out simultaneously. The total project will be directly online within two weeks and will be updated on a rolling basis. Cost range: Medium-sized project (30 The following is small, 30 to 100 million is medium, and 100 million or more is large) Through LINE RichMenu, members with different identities can see exclusive directories and functions, and present corresponding services according to their scope of authority. This design allows all user management, promotion and updates to be carried out in the same official LINE account, improving overall management efficiency and user experience. Smart 4A...
by SMART4A | 8 month 15, 2024 | Blog
Smart customer service systems have become an important tool for modern enterprises to improve customer experience and efficiency. However, when choosing a suitable solution, enterprises often face a key decision: Should they set up their own customer service system, or choose to purchase a ready-made solution provided by the industry? Each option has its own unique benefits and challenges, ranging from price, flexibility, setup time, to data security, which can impact a business's final decision. This article will delve into the differences between the two solutions and help companies more clearly evaluate which smart customer service system better meets their needs when faced with this critical choice. Compare project prices and costs to build your own customer service: Like making a lunch by yourself, the materials and tools can be controlled, the cost is relatively low, and it is very cost-effective for people with limited budgets. ...
by SMART4A | 8 month 14, 2024 | News
Train your own customer service and become an excellent smart helper. The annual fee for smart customer service systems on the market ranges from tens of thousands to hundreds of thousands of yuan, and often comes with restrictions on the number of messages. Not only is it expensive, but it is also difficult to use. You may face various problems. However, the most fundamental challenge is that customer service needs are changing rapidly, and it is not easy to establish a perfect system overnight. In order to help everyone not only have an in-depth understanding, but also design by themselves and save costs, we have specially launched a one-day "Smart Customer Service/Smart Assistant DIY Training Camp". Whether you are a newbie or have no programming foundation at all, our training will guide you to quickly master the core skills of building an efficient and intelligent customer service system. ...
by SMART4A | 4 month 2, 2024 | Blog
Design and Application of Intelligent Customer Service Systems Many people are curious: With the increasing advancement of AI technology, can AI be used to perform customer service roles? In fact, AI does show its uniqueness in generating articles and content. However, if it were asked to write a completely new press release without any references, it would be almost impossible. For example, if you ask AI about today's weather and how to match clothes, it may provide some suggestions. This means that AI can provide a variety of suggestions and ideas, but these are just suggestions, not absolute answers. Therefore, if AI is applied to the customer service field, it can indeed provide many valuable opinions and suggestions, but we need to understand that these answers are for reference only and cannot be regarded as the final answer. Demand background for smart customer service...
