LINE OA Smart Hotel Reservation Solution

by | 4 month 24, 2025 | Case Studies

Project name:LINE OA Smart Hotel Reservation Solution

Project introduction:Provide customers with a one-stop self-service reservation solution, integrating the reservation needs of hot spring houses and multiple restaurants. Users can complete reservations, modifications, payments and requirements through the LINE official account without downloading additional applications. The system automatically determines available reservation dates and venues, and compiles order information daily and sends it to each unit.

project Manager:Zin ( Smart4A Level 5 Expert)

Engineering time:Planning, design, and development were carried out simultaneously, with a total engineering period of ten weeks and a two-week test launch.

Cost range:Medium-sized projects (less than 30 yuan is small, 30 to 100 million is medium-sized, and more than 100 million is large)

To solve the problem:

  • Client:
    • Simplify the booking process
      Customers can complete restaurant and hot spring bath reservations through LINE without having to download other apps or fill out complicated forms.
    • Clearly understand the appointment information
      The system provides instant responses, including date availability, price, payment method, special requirements, etc., reducing communication costs.
    • Intelligent dialogue response
      AI Agent can identify common questions and provide instant answers, such as meal content, whether vegetarian options are available, payment methods, etc., to enhance the real-time interactive experience.
    • Integrated payments and reminders
      It supports online payment and meal voucher verification, and automatically reminds customers of payment status and reservation time to avoid omissions and disputes.
  • Management side:
    • Centralized management of multi-domain orders
      The system can handle reservation requests from multiple restaurants at the same time and receive them centrally through LINE OA, greatly simplifying the reservation entry and confirmation process for each location.
    • Automatically compile and notify each unit daily
      The system will compile confirmed orders on a daily basis and automatically send them to various units based on different restaurants to ensure that the reservation status is instantly understood on site.
    • Understand customer needs immediately
      Including child seats, vegetarian requirements, invoice information, etc., after the customer fills in the form, it will be immediately integrated into the management system to facilitate on-site preparation and arrangements.
    • Visual order tracking and inquiry
      Each reservation can be queried and tracked in the backend, which is convenient for operational arrangements and subsequent verification.
    • Reduce manpower burden and improve efficiency
      AI and automated processes handle repetitive conversations and administrative confirmations, saving labor costs and avoiding human errors.

use tools:

  • make.com (Automated serial connection service platform)
  • LINE OA user interface (command operation interface)
  • Ragic (Order Information)
  • LINE Richmenu (LINE official account multiple graphic and text menu)
  • LINE FLEX(LINE multi-functional message interactive interface)
  • Blue New Financial Payment(Automatic reconciliation of order payments)
  • ezPay Electronic Invoice (An electronic invoice will be issued after the reconciliation is completed)

Scenario usage:

  • Some functional scenarios

  • LINE OA entrance(Client end)
    Customers can make reservations for hot spring baths or restaurants by clicking on the picture and text menu through the exclusive LINE official account. The operation process is clear, no need to download apps or log in to additional accounts, providing an intuitive and convenient booking experience
  • AI dialogue interaction guidance(Client end)
    Users only need to have a simple conversation on LINE, and the AI ​​assistant will guide them step by step to enter reservation information and other requirements, and reply with reservation results and reminder messages in real time, ensuring fast and uninterrupted communication.
  • Administrator registration and authority setting(Internal use)
    Internal managers fill in information to register and obtain management rights. You can then quickly check your order through the graphic menu.
  • Daily automatic summary and reminder notification(Internal use)
    The system will organize all reservations for the next two days on a daily basis and automatically send them to the on-site managers of the hot spring bathhouse and restaurant, ensuring that on-site staff can grasp the order information and arrange preparations as soon as possible, thereby improving the overall reception efficiency and accuracy.

Scene partial illustration