Case Studies

Jiang Taigong Central Dojo – Dian Deng Smart Customer Service

by SMART4A | 9 month 19, 2024

Project name:Jiang Taigong Central Dojo – Drawing lots,Dian Deng Intelligent Customer Service

Project introduction:Jiang Taigong Dojo is committed to providing a comprehensive automated experience, covering online signature requests and signature poems, order inquiries, automated customer service, and registration and payment processes. Believers can easily ask for signatures online through the system, and generate personalized signature poems based on the entered names, with exclusive instructions for interpreting the signatures, enhancing interactivity and a sense of exclusivity. Users can instantly check the lighting order status, including payment progress, by entering their name and phone number on LINE@ without waiting for a reply from manual customer service. AI Agent automatically identifies user needs, conducts real-time queries and responses through the database, greatly improving service efficiency. When registering for lighting, the system will automatically provide a registration link, send payment information, complete reconciliation registration and issue an electronic invoice, integrating the complete process of registration, payment and reconciliation, effectively reducing manual operations.

project Manager:Joyce ( Smart4A Level 5 Expert)

Engineering time:Planning, design, and development are carried out simultaneously, and the total project takes about 1 week plus 1 week for testing.

Cost range:Small projects (less than 30 yuan is small, 30 to 100 million is medium-sized, and more than 100 million is large)

To solve the problem:

Automated sign-seeking and sign-solving poems
The system allows believers to ask for signatures online and generate personalized signature poems. The signature poems will be generated based on the name entered by the user, and will be accompanied by instructions for interpreting the signature poem, enhancing the exclusive feel and interactive experience of the service.
Automated order query
Users only need to enter their name and phone number in LINE@ to check the status of the current lighting order, including payment progress, eliminating the need to wait for a reply from manual customer service and improving query efficiency.
Automated customer service
Use AI Agent to automatically identify user needs, conduct real-time queries and responses through the database, and implement an efficient automated customer service system, effectively reducing labor burden and improving service accuracy.
Fully automated registration and payment process
When the user wants to register for lighting, the system will automatically provide a registration link. After the user submits the registration form, it will automatically send a payment method message to the user. After the user makes the payment, it will automatically complete the reconciliation registration and issue an electronic invoice. Integration The complete process of registration, payment and reconciliation significantly reduces manual operations.

use tools:

make.com (Automated serial connection service platform)
LINE OA user interface
LINE FLEX (LINE multi-functional message interactive interface)
Dify AI Agent (Intelligent customer service application platform)
Google Sheet (data record storage)
Jotform form (user’s order interface for placing light orders)
black cat gold flow (Automatic reconciliation of order payments)
Electronic invoice (An electronic invoice will be issued after the reconciliation is completed)

Scenario usage:

Mainly three scenes
- Automated customer service
  When users use LINE@ to request signatures, sign up for lighting orders, or inquire about customer service, the data connection is linked to the intelligent customer service application platform to quickly respond to the user's needs.
- Sign up for lighting/praying/offering lamps
  Connect cash flow payment through a form, and automatically send a payment information message with the corresponding amount after the user fills out the form.
- Payment Receipt and Post-Payment Process
  After the user pays via credit card/ATM transfer/ibon code, the system automatically reconciles the registration and issues an electronic invoice to the user's saved e-mail.